Today's complaint is about ecampus.com, a used bookseller than sells through Amazon.com. Last week I purchased a used "LIKE NEW" copy of Hot Text: Web Writing that Works. Here's the listing
Seller: ecampus_com (Safe buying guarantee)
As you can see it's described as "LIKE NEW" and in "Great Condition." My copy arrived promptly. However, the cover was scratched and bent, as were the first and last 50-100 pages. There were also two stickers on it - one on the spine, the other on the back cover. It looked like a new book that had been damaged by improperly stacking it on top of a smaller book.
So I emailed ecampus.com's customer service asking for a further discount or partial refund since I feel I didn't pay for a damaged book. Here's the response I got.
Our listing was for a used book, not a new book. That is why it had bending in the pages and cover. The used book was sold for $17.66, and the list price for a new book is $40.00.
Customer Support Specialist
A Book Company, LLC
Well, maybe they should have listed it as "Used book with bent pages and cover" instead of "Like New." Duh.
It's not worth my time and expense to return the book, especially since it's in usable shape. So I've left them a lousy rating and complained to Amazon.com since the description was waaaaay off.
Oh, and of course I put this out on the blogosphere...
UPDATE: Well, Amazon has made the effort to correct the situation by offering me an additional 10% off the book and a $5 gift certificate good towards my next purchase. Still can't recommend buying from ecampus.com. But as usual, Amazon does a great job making sure I'm happy.